Last updated: November 2025
 
 
1. Introduction
 
Omega Tiles & Floors (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.omegatiles.ie, make a purchase, or contact us online.
 
By using our website, you agree to the terms of this Privacy Policy.
 
 
2. Information We Collect
 
We may collect and process the following personal data:

• Personal Identification Information: name, email address, phone number, billing and shipping address.

• Order Details: product selections, payment status, and delivery information.

• Website Usage Data: collected via cookies and analytics tools (e.g. Google Analytics, Meta Pixel).

• Marketing Preferences: when you subscribe to our newsletter or consent to receive marketing communications.

 
 
3. How We Use Your Information
 
We use your data to:

• Process and deliver your online orders.

• Respond to enquiries and provide customer support.

• Improve our website, products, and services.

• Send updates, offers, or newsletters (only if you’ve opted in).

• Comply with legal obligations and prevent fraud.

 
 
4. Legal Basis for Processing
 
We process your personal data under the following GDPR bases:

• Contractual necessity: to fulfil your order or service request.

• Consent: for marketing communications.

• Legitimate interest: to improve our services and website.

• Legal obligation: to comply with tax and accounting laws.

 
 
5. Cookies and Analytics
 
Our website uses cookies and tracking tools (such as Google Analytics and Meta Pixel) to analyse website traffic, improve functionality, and provide personalised content.
You can control or delete cookies at any time via your browser settings.
 
 
6. Data Retention
 
We keep personal data only as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements.
 
 
7. Sharing Your Information
 
We do not sell or rent your personal data.
We may share data with trusted third parties who help us operate our website and services, such as:

• Payment processors

• Delivery and courier companies

• IT and website hosting providers

 
All third parties are required to comply with GDPR and keep your data secure.
 
 
8. Your Data Protection Rights
 
Under the GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to processing

• Withdraw consent (for marketing)

• Request data portability

 
You can exercise these rights by contacting us at info@omegatiles.ie.
 
 
9. Data Security
 
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
 
 
10. Contact Us
 
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
 
Omega Tiles & Floors
Unit B 1-2, Airside Business Park, Swords, Co. Dublin, K67 FT22
Unit 2, Westpoint Business Park, Dublin 15, D15 V094
info@omegatiles.ie
 
 
11. Changes to This Policy
 
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.